Consulate Health Care of New Port Richey receives CMS Five-Star Rating and Deficiency-Free Survey

Recently, Consulate Health Care of New Port Richey received a Deficiency-Free 2021 Annual State Survey and the Centers for Medicare & Medicaid Services (CMS) Five-Star Rating. Both these recognitions are an indication of the care center’s hard work and commitment to providing quality services to our residents.

The CMS Star Quality Rating System is a way to provide residents and families a way to evaluate and compare long-term care centers in their regions. Consulate Health Care of New Port Richey received five stars, meaning evaluators considered the care provided is much above-average. There is one overall rating for the center and a separate rating for each of the three categories: Health inspections, staffing, and quality measures (QMs).

In addition, the Deficiency-Free 2021 Annual State Survey assessed if the care center complies with the state’s quality and safety regulations, and receiving it means the center passed in the rigorous survey evaluation process. To be given this qualification, state officials evaluate the care centers during unannounced visits. During this time, officials determine the quality of care, performance of safety practices, medication management, hygiene and cleanness, food services, and more. They interview staff and review records to evaluate compliance with regulations. Only 9.2% of senior living centers across the country earn a deficiency-free designation every year.

“It is fascinating to know our hard work got recognized,” explained Daniel Frenden, Executive Director at Consulate Health Care of New Port Richey. “Here, we believe that as long as we are taking care of each other, we will be able to provide excellent care for our residents. Our staff lives by that and that, and I believe that is one of the reasons we got these recognitions,” he added.

The care center team is committed to providing excellent care and keeping all residents safe during the COVID-19 pandemic. Everyone embraced the changes and was provided with quality training and education to ensure everyone understood and correctly implemented all social guidelines. “We executed changes every day, but we were all in because we knew it was the best for our patients,” Frenden said.

Consulate Health Care of New Port Richey’s team dedicated these recognitions to the two staff members lost this past year, Liz Staples and Ann Moye. “We all miss them dearly and we are thankful for  them.” The Consulate family is proud of all the care center’s team accomplishments and dedication. Congratulations on receiving these recognitions!