(Maitland, FL) – Fifteen Consulate Health Care centers have been recognized as 2014 recipients of the Bronze – Commitment to Quality Award for their dedication to improving the lives of residents through better care. The award is the first of three distinctions possible through the National Quality Award program, presented by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The program honors centers across the nation that have demonstrated their commitment to improving quality care for seniors and individuals with disabilities. Consulate Health Care is the sixth-largest provider of senior healthcare services in the nation and the largest in Florida, so it is no surprise that they now have a total of 98 Bronze Award recipients to their name. Operating nationwide in 21 states, Consulate Health Care added 15 more care centers to their list of Bronze Award recipients in 2014, including four that are located in Florida, one in North Carolina, two in Ohio, two in Pennsylvania, one in Tennessee, and five in Virginia.
“I applaud Consulate Health Care for its commitment to delivering quality care,” said Mark Parkinson, President and CEO of AHCA/NCAL. “This award represents the dedication that each Bronze recipient has given to improve quality in the long-term and post-acute care profession.”
Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long-term and post-acute care services in achieving their performance excellence goals.
The program has three levels: Bronze, Silver, and Gold. Centers begin the quality improvement process at the Bronze level, where they develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. Bronze applicants must also demonstrate their ability to implement a performance improvement system. Trained Examiners review each Bronze application to determine if the center has met the demands of the criteria. As a recipient of the Bronze – Commitment to Quality Award, Consulate Health Care’s centers may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Silver – Achievement in Quality Award.
“This award demonstrates that Consulate Health Care’s centers are committed to striving for quality improvement,” said Ed McMahon, Ph.D., Chair of the AHCA/NCAL National Quality Award Board of Overseers. “Consulate Health Care has laid a strong foundation for continuing on to the Silver and Gold levels.”
The awards are sponsored by AHCA/NCAL Associate Business Members, My InnerView, by National Research Corporation and PointRight. My InnerView represents the true voice of nursing home and assisted living residents, families, and employees with the most insightful quality measurement solutions and satisfaction surveys in the healthcare continuum. PointRight is the recognized leader in data-driven analytics for health care and insurance. Consulate Health Care had several locations recognized among the 390 centers receiving the Bronze level award in 2014. The award will be presented to 15 Consulate Health Care centers during AHCA/NCAL’s 65th Annual Convention and Exposition, October 5-8, 2014, in Washington, D.C.
Consulate Health Care is the sixth-largest provider of senior healthcare services in the nation and the largest provider in Florida, specializing in post-acute care. We are a leading healthcare organization offering services ranging from comprehensive short-term rehabilitation and transitional care to Alzheimer’s and dementia care. Our compassionate caregivers carry out our mission every day of “Providing Service with Our Hearts and Hands”, caring for our patients like family, not because it’s their job, but because it’s their calling.
For more information about our nationwide family of dedicated health care providers or to explore exciting career opportunities, please visit us at www.consulatehealthcare.com.
Local Contact: (Jennifer Trapp)
407-571-1550
National Contact: AHCAPressOffice@ahca.org
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